Shipping Policy

Last updated: August 26, 2026

Shengya E-Commerce Co., Ltd. currently ships to delivery addresses within the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, or APO/FPO addresses.

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Estimated Transit Time

After an order ships, estimated delivery is 3–7 business days. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, peak-season volume, or other circumstances outside our reasonable control.

Shipping Charges and Tracking

Any applicable shipping charge is displayed during checkout before the order is submitted. When tracking is available, a shipment confirmation containing the tracking information will be sent to the email address provided with the order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters processing or has shipped.

Delayed, Lost, or Damaged Packages

If tracking shows an unusual delay, or if a package arrives damaged, contact us at sam@syaexp.com with the order number and relevant photos when applicable. We will review the issue and assist with the available carrier or order resolution process.

Contact

Shengya E-Commerce Co., Ltd.
4881 E AIRPORT DR.
ONTARIO, CA 91761
UNITED STATES
sam@syaexp.com